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Five9 Celebrates its Fifth Successful Year Improving Client Performance
Founded in September, 2002 in Chicago, Illinois by partners formerly with both Accenture and Arthur Andersen, Five9 has achieved five years of consistent, exponentially growth and earned the right to work for over 10% of the Fortune 500.
We thank all of our talented, dedicated and creative associates as well as our clients who trust us to help them deliver better IT service and enable market leading business performance.

Recent News
Five9 is Published in the April Issue of IT Asset Knowledge (ITAK) Magazine
"Working Together - What Service Management Should Mean to IT Asset Managers" -- Scott Fuzer's quotes provide great insight on the role of the IT Asset Manager. See page 11 of the ITAK Article.

"PPM & ITAM Hand in Hand - An ITAMer's Intro to Project and Portfolio Management" -- Paul Wheaton contributes his knowledge of Project and Portfolio Management and how it integrates with ITAM. The article begins on page 18.
"ITAM & ITSM Synergies - Collaborating with IT Service Management" -- Scott Fuzer and his co-author outline the key synergies that exist between the two best practice frameworks. The article begins on page 28.

Issue: April 2009 (Volume 4 Issue 3)
Justin Stefano to Speak on ITSM Justification at the itSMF Minnesota LIG May 19, 2009
DATE: May 19, 2009
LOCATION: Unisys in Eagan
3199 Pilot Knob Road
Eagan, Minnesota 55121

 Click here to register for this exciting event

How can members "package" process improvements and present them to IT/Business Leadership to receive project approval? During the panel discussion, Justin will be sharing how to measure the value of an ITSM Initiative, how to measure cost savings opportunities and conduct ROI analysis, and what the qualitative and quantitative justifications organizations have used to validate their ITSM Programs.
Scott Fuzer presents at the May IAITAM Member User Group Sessions
Northeastern Member User Group
May 21, 2009 | 10:00 - 11:00 AM CDT

Education Member User Group
May 26, 2009 | 10:00 - 11:00 AM CDT

Southern Member User Group
May 26, 2009 | 3:00 - 4:00 PM CDT

Midwest Member User Group
May 28, 2009 | 10:00 - 11:00 AM CDT

Click here>> to register for the Webinar*

*You must be a member of IAITAM to register
Event Description: What is IT Infrastructure Library (ITIL)? How does ITIL relate to IT Asset Management (ITAM)? Our discussion focuses on understanding the basics of ITSM and the ITIL framework; how ITSM integrates with ITAM; and how to realize the value of the integration between these processes. The IAITAM group has invited Five9 to introduce ITIL to the members and provide open discussion where we share our ITSM and ITAM experiences
Craig Rozelle & Scott Fuzer present at SAM Summit '09 in Chicago June 1, 2009
DATE: June 1, 2009
LOCATION: University of Chicago
Gleacher Center
450 North Cityfront Plaza Drive
Chicago, Illinois 60611

 Click for more information about this exciting event

Click for more information on "Measure the True Value of your IT Asset Management Initiative"
Qualitative and quantitative measurement of the value an organization realizes from their ITAM investment has always been a challenge. Whether you are contemplating a new ITAM program or seeking to justify funding to expand an existing program, join us for an informative session on how to measure the value of your ITAM programs.

Our discussion aims to address the following key points:

What is driving organizations to invest in ITAM Programs
How to get started defining the value being realized from ITAM Programs
What are example qualitative and quantitative justifications used to justify ITAM Programs
Case Study of a F500 organization
Scott Fuzer's presentation from the itSMF Heartland LIG in Bloomington, IL April 8, 2009
Date: April 8, 2009
Location:
Chateau Hotel and Conference Center
1601 Jumer Drive
Bloomington, Illinois 61704

To Download Scott Fuzer's presentation from the Heartland LIG <<click here>>
Current and upcoming Five9 training sessions announced.
Five9 provides its customers with all the necessary tools in order to successfully drive change throughout their environment. One particular avenue through which Five9 enhances the quality of ITIL implementations is by developing “program specific” training curriculum that allow organizations to sustain their ITIL initiatives. Too often ITIL programs fail because a sustainable and iterative training model has not been designed to continue to drive adoption. Five9 training does just that.
From more information on upcoming training sessions in your area click here. >>