ThoughtThought leadership is not just making “old ideas, new again.” Intellectual Property is developed based on actual experience and creativity.
At Five9, we have applied thought leadership principles by creating an ethical culture supported by a strong internal training program. Our Leadership has developed specific points
of view (POV) to provide direction for our thought leadership initiatives. This has provided a strong base for exploiting our core practice areas for the benefit of our clients. We embrace growing leaders and then empowering them with deep knowledge in process-related best practices including ITIL, ITAM, PPM and Value Measurement.
White Papers
IT Paradigm Shift: ITSM
Ten years ago, IT was behind the scenes at most companies, providing
support and technology for new business applications. Like dedicated
stage-hands at a movie company, IT built the underlying infrastructure
and kept all the servers running and available. In Hollywood, visibility is
largely with the movie stars, likewise, high profile, revenue-generating
applications have been getting all the glory in IT. Most IT professionals
were relegated to the backroom and IT generally was considered a black
hole for investments.
Today, the role of IT is changing. Just as movies are becoming increasingly
reliant on special effects, not only for scenic backgrounds and at times
as the stars of the show, enterprises are relying on IT to provide services
that ten years ago seemed like science fiction. IT is generating profits
for companies, and its services are providing compelling competitive.
Marketplace Appreciation
Many years ago, the common attitude in Stamford, Connecticut was summed up as, "standards only matter if the buisness cares about the standard, and standards take too long to come to fruition, so industry best practice works as the next best thing."
In that repect, ISO/IEC 20000 follows the Gartner model:
The standard emerged from the ITIL guidelines as best practice.
In that repect, ISO/IEC 20000 follows the Gartner model:
The standard emerged from the ITIL guidelines as best practice. The Demand from the IT Industry meant that ISO/IEC 20000 was the fastest standard to market in history.Gartner has always excelled in figuring put what standards buisness will or should care about and one of Gartner's key roles in the IT marketplace is to track and verify the emergence of best practice.
Neue Wege im eBusiness
Remedy ist Anbieter von IT Service Management-
und Customer Relationship Management
(CRM)-Lösungen, die global an
mehr als 10.000 Kunden-Standorten installiert
sind. Mit Hilfe dieser Service-Anwendungen
können Unternehmen ihre Entwicklung
in Richtung eBusiness beschleunigen
und sich so einen entscheidenden Wettbewerbsvorteil
sichern. Die Lösungen von
Remedy helfen, den internen sowie den externen
Kundenservice zu optimieren.
Unternehmen
erhalten dadurch die Möglichkeit,
einerseits die Zusammenarbeit mit dem Kunden
zu intensivieren, andererseits interne Abläufe
zu verbessern.
Die CRM-Applikationen von Remedy sind
leicht zu implementieren und können ohne
großen Programmieraufwand an die spezifischen
