Five9 Technologies'™ mission is to enable best-in-class IT service organizations and allow technology executives to successfully manage the business of IT. As a leading provider of IT Service Management expertise, we work with technology organizations to shift their management paradigm from a cost center focus to a customer-driven, flexible and innovative service business. In other words, we help move to an IT Service Management approach from a traditional silo approach to IT Management.

As technology plays a more vital role in providing competitive advantages, leading cost reduction efforts and corporate governance, the impact of IT service becomes increasingly important to overall business success. It is critical, therefore, that IT organizations are able to precisely understand, measure and manage their ability to provide service to their customers. Without applying this acumen, it is challenging to prioritize IT investments, align them with business strategy and determine their effect on financial performance.

In pursuit of these objectives, Five9 provides market leading solutions in the areas of: Strategic Services, IT Service Assessments, IT Service Management Implementations and Executive Management Solutions.

Background
Five9 Technologies™ identity was based on a service level term of 99.999%, which is a popular availability statistic utilized extensively within the IT hardware industry. Our focus is to broaden the traditional definition of the term to ensure 99.999% or Five9 availability and performance of end-to-end IT service offerings. After all, customers or business units think in products and services, speed and quality, costs and benefits, not in infrastructure components. We work diligently to help our clients manage the business of IT with these aspects in mind. Since the original partners began the organization, the collective experience of our founding members draws on considerable expertise in the IT consulting, software and business communities. We consistently evolve our methodologies and skill sets in order to deliver the most innovative solutions in the industry. We are passionate and dedicated to earning our clients' respect and confidence, and strive to make them raving fans of our services.